---
title: Why Your Front Desk Has the Most Important Job in Your Practice
description: Register for our webinar to learn how the best pediatric offices manage their practice's front desk to improve customer service and maximize revenue.
---

[Skip to the main content.](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#main-content)

[![PCC\_HorizontalCMYK-White](https://info.pcc.com/hs-fs/hubfs/PCC%20Logos/PCC_HorizontalCMYK-White.png?width=1000&height=295&name=PCC_HorizontalCMYK-White.png "PCC_HorizontalCMYK-White")](http://www.pcc.com)

[![PCC\_Horizontal\_Logo](https://info.pcc.com/hs-fs/hubfs/PCC%20Logos/PCC_Horizontal_Logo.png?width=1200&height=251&name=PCC_Horizontal_Logo.png "PCC_Horizontal_Logo")](http://www.pcc.com)

- Our Solution 
    - [Financial Management Tools](https://www.pcc.com/financial-management-tools/)
    - [Clinical Workflow Tools](https://www.pcc.com/clinical-workflow-tools/)
    - [Practice Dashboard](https://www.pcc.com/dashboard/)
    - [Mobile Solutions](https://www.pcc.com/mobile-solutions/)
    - [PCC Interoperability](https://www.pcc.com/interoperability/)
    - [Personalized Support](https://www.pcc.com/personalized-support/)
    - [Technical Support](https://www.pcc.com/technical-support/)
    - [Our Pricing Model](https://www.pcc.com/pricing/)
    - [Getting Started with PCC](https://www.pcc.com/getting-started)
- Our Results 
    - [Pediatric Benchmarks](https://www.pcc.com/pediatric-benchmarks/)
    - [Client Testimonials](https://www.pcc.com/client-testimonials/)
    - [Success Stories](https://www.pcc.com/success-stories/)
- Learn with PCC 
    - [Overview](https://www.pcc.com/learn/)
    - [PCC Learn: Knowledgebase](http://learn.pcc.com/)
    - [PCC Talk: Client Forum](https://www.pcc.com/talk/)
    - [PCC Protocols Library](http://protocols.pcc.com/)
    - [PCMH Resources](http://pcmh.pcc.com/index.php/PCC_PCMH_Resources)
    - [PCC Users' Conference](https://www.pcc.com/users-conference/)
    - [Events & Trainings](https://www.pcc.com/events/)
- Insights 
    - [Smart Pediatrics Resource Center](https://www.pcc.com/smart-pediatrics-resources/)
    - [Cost Impact Calculator](https://www.pcc.com/cost-impact-calculator/)
    - [Does Your Practice Measure Up?](https://www.pcc.com/performance-calculator/)
    - [PCC Blog](https://blog.pcc.com/)
    - [Chip's Blog](https://chipsblog.pcc.com/)
    - [Charting the Future Podcast](https://info.pcc.com/charting-the-future)
- About PCC 
    - [Overview](https://www.pcc.com/about/#top)
    - [Request a 1:1 Consult](https://info.pcc.com/consult)
    - [Meet Our Team](https://www.pcc.com/team/)
    - [Events & Trainings](https://www.pcc.com/events/)
    - [Careers](https://www.pcc.com/careers/)
    - [Pediatric Industry Pros](https://www.pcc.com/industry-pros/)
    - [Contact Us](https://www.pcc.com/contact-us/)

Search

Toggle Menu

Search

Toggle Menu

- Our Solution

    - [Financial Management Tools](https://www.pcc.com/financial-management-tools/)
    - [Clinical Workflow Tools](https://www.pcc.com/clinical-workflow-tools/)
    - [Practice Dashboard](https://www.pcc.com/dashboard/)
    - [Mobile Solutions](https://www.pcc.com/mobile-solutions/)
    - [PCC Interoperability](https://www.pcc.com/interoperability/)
    - [Personalized Support](https://www.pcc.com/personalized-support/)
    - [Technical Support](https://www.pcc.com/technical-support/)
    - [Our Pricing Model](https://www.pcc.com/pricing/)
    - [Getting Started with PCC](https://www.pcc.com/getting-started)
- Our Results

    - [Pediatric Benchmarks](https://www.pcc.com/pediatric-benchmarks/)
    - [Client Testimonials](https://www.pcc.com/client-testimonials/)
    - [Success Stories](https://www.pcc.com/success-stories/)
- Learn with PCC

    - [Overview](https://www.pcc.com/learn/)
    - [PCC Learn: Knowledgebase](http://learn.pcc.com/)
    - [PCC Talk: Client Forum](https://www.pcc.com/talk/)
    - [PCC Protocols Library](http://protocols.pcc.com/)
    - [PCMH Resources](http://pcmh.pcc.com/index.php/PCC_PCMH_Resources)
    - [PCC Users' Conference](https://www.pcc.com/users-conference/)
    - [Events & Trainings](https://www.pcc.com/events/)
- Insights

    - [Smart Pediatrics Resource Center](https://www.pcc.com/smart-pediatrics-resources/)
    - [Cost Impact Calculator](https://www.pcc.com/cost-impact-calculator/)
    - [Does Your Practice Measure Up?](https://www.pcc.com/performance-calculator/)
    - [PCC Blog](https://blog.pcc.com/)
    - [Chip's Blog](https://chipsblog.pcc.com/)
    - [Charting the Future Podcast](https://info.pcc.com/charting-the-future)
- About PCC

    - [Overview](https://www.pcc.com/about/#top)
    - [Request a 1:1 Consult](https://info.pcc.com/consult)
    - [Meet Our Team](https://www.pcc.com/team/)
    - [Events & Trainings](https://www.pcc.com/events/)
    - [Careers](https://www.pcc.com/careers/)
    - [Pediatric Industry Pros](https://www.pcc.com/industry-pros/)
    - [Contact Us](https://www.pcc.com/contact-us/)

[Facebook](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0) [Instagram](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0) [Linkedin](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0) [X](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0) [YouTube](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0) [Medium](https://info.pcc.com/why-your-front-desk-has-the-most-important-job-in-your-practice-lp#0)

###### WEBINAR

# Why Your Front Desk Has the Most Important Job in Your Practice

Your front desk is the face of the office. It is where patients are greeted, where patient demographics are recorded, and where revenue is collected. With so much to do, it's easy for front desk staff to get busy, stressed, and disorganized. 

PCC's Lynne Gratton, CCPM, shares her expertise and draws from her firsthand experience working on the front lines with our client offices to show you how you can set up your front office to be as efficient as possible, leading to a relaxed staff and satisfied families.

In this webinar, you can expect to learn:

- The important role of the front desk in your practice's revenue cycle
- How to improve customer satisfaction at every stage of the patient's visit to build a strong relationship
- Ways to increase vigilance and reduce the number of collections made after the visit
- Enabling your front desk staff to generate clean insurance claims to get paid correctly and on time

We'll also cover front desk setups, how to keep front desk staff productive, patient check-in and check-out procedures, and end-of-day tasks your front desk staff can do every day to maintain healthy financials and a full appointment book. First impressions are important: make yours count!

### Your Presenters

 

![lynne-headshot](https://info.pcc.com/hs-fs/hubfs/lynne-headshot.png?width=100&name=lynne-headshot.png)

##### **About Lynne Gratton**

As a 30 year veteran in the pediatric industry working for the Physician’s Computer  
Company, Gratton brings a wealth of knowledge in new client implementation and consulting to PCC and the pediatric marketplace. Gratton is best known for her extensive knowledge of pediatric practice management and practice workflow improvement.

 

![communicate-to-vaccinate-1-1](https://info.pcc.com/hs-fs/hubfs/communicate-to-vaccinate-1-1.png?width=200&name=communicate-to-vaccinate-1-1.png)

 

 

## Watch Now

[![PCC\_HorizontalCMYK-White](https://info.pcc.com/hubfs/PCC%20Logos/PCC_HorizontalCMYK-White.png)](https://www.pcc.com)

- [PCC Privacy Policy](https://www.pcc.com/privacy-policy/)

© 2026 Physician's Computer Company

[Facebook](http://www.facebook.com/PCCfans)[X](https://twitter.com/ThePediatricEHR)[Linkedin](https://www.linkedin.com/company/1110411/)[YouTube](https://www.youtube.com/user/PhysiciansComputerCo)

Return to top