Your front desk is the face of the office. It is where patients are greeted, where patient demographics are recorded, and where revenue is collected. With so much to do, it's easy for front desk staff to get busy, stressed, and disorganized.
PCC's Lynne Gratton, CCPM, shares her expertise and draws from her firsthand experience working on the front lines with our client offices to show you how you can set up your front office to be as efficient as possible, leading to a relaxed staff and satisfied families.
In this webinar, you can expect to learn:
- The important role of the front desk in your practice's revenue cycle
- How to improve customer satisfaction at every stage of the patient's visit to build a strong relationship
- Ways to increase vigilance and reduce the amount of collections made after the visit
- Enabling your front desk staff to generate clean insurance claims to get paid correctly and on time
We'll also cover front desk setups, how to keep front desk staff productive, patient check-in and check-out procedures, and end-of-day tasks your front desk staff can do every day to maintain healthy financials and a full appointment book. First impressions are important: make yours count!